FAQs 

 

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Frequently Asked Questions

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  1. Where did the design for TAMS come from?

  2. I am concerned about the 21-day trial period.  It sometimes takes more time to process recommendations for a client; will I loose all of my data after I enter it if the 21 days expires? 

  3. Where do I enter individual line feature charges (like hunting)?

  4. How do I get to the subject index and search capability in TAMS Help?

  5. If I buy a single user version of TAMS can I upgrade it to a multi user version later on? That is, would I get credit for the single user when buying the multi user version?

  6. Are the values entered in a Supplier Plan for Line Charge, USF, LNP, etc. used per line, or per plan?

  7. How can I handle partial billing cycles which are prorated?

  8. When I am entering plan information should I include the taxes whose rates are not specified (in lieu of specific Taxes & Surcharges items like CA High Cost Fund Surcharge - A)?

  9. How would you suggest handling metro plans?

  10. How can I change the name of a supplier plan?

  11. Does the Contract End date in the Service Account view serve the purpose of/for Service Providers (Plan) Term/Contract information?

  12. How would an early termination fee be handled in invoicing?

  13. Should adjustments (like payphone surcharge for V1.1) be entered before tax also?

  14. How can I see earlier inputted adjustments?

  15. Is it by design that the Total Cost field in the Existing Billing Cycles sub-window of the Account Invoice Data tab shows a value of zero for some none-zero cost records?

  16. While entering billing data manually should you enter the base cost or the cost including taxes & surcharges?  And when minutes are entered does TAMS applies the taxes & surcharges in determining the cost in its billing data records?

  17. Can you give me more information about Residual Group Allowance and Residual Usage?

------------------------- Answers -----------------------

Where did the design for TAMS come from?

TAMS was designed by Kris Macurdy based on his experience in the telecom industry, his experience as a Telecom Consultant and his computer experience.

 

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I am concerned about the 21-day trial period.  It sometimes takes more time to process recommendations for a client; will I loose all of my data after I enter it if the 21 days expires? 

 

We recognize that the time to take a client through the entire process (Service Agreement to Invoicing) is longer than the three weeks given for the trial. In fact, some clients make take 12 weeks or more before the implementation is complete and the first billing cycle is available for Savings Invoicing. The 21-Day trial is designed to give enough time to evaluate the functionality of TAMS and to make a decision to buy

or not. Once the baseline data is captured and the Recommendation Letter w/ Analysis Reports are generated, the remaining functionality of TAMS can be executed without waiting for the approval and implementation. This includes:

 

·         Supplier Change Orders for Local, Local Toll, LD and Toll Free Services

·         sample Invoice Generation (actual Invoices require actual post-optimization data)

 

By registering your copy of TAMS after installing it, you automatically get a 10-day extension to the trial. Also, we have had some users require additional time to complete their evaluation and are able to provide an activation code which will extend the trial even further.

 

Finally, you should know that the reports in TAMS are exportable to various formats including Excel, Word, RTF, and PDF. If you are concerned about “losing” data (should you decide not to purchase TAMS) note that you will be

able to save your data in one of these formats. We certainly hope that you will not need to be concerned about this situation once you’ve tried TAMS.

 

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Where do I enter individual line feature charges (like hunting)?

Hunting (and other line-feature charges) are added as “Ancillary Features”. “Ancillary Features” are a type of service plan which do not have any usage or metered rates associated with them (i.e. – fixed monthly charge). To do this, add them as separate Plans for the Service Provider. You can add one for Caller ID, one for Hunting, one for Inside Wiring Maintenance, etc… Once the Lines and Service Accounts are defined, you can add the Ancillary Features to the lines via the “Manage Line Services” form, just like other services. You can add as many Ancillary Features to any line, as needed, to set the baseline. Each Feature can then be individually optimized or removed, as needed. The Analysis and Invoicing Reports will automatically handle the costs each feature.

 

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How do I get to the subject index and search capability in TAMS Help?

TAMS Help does have Index and Search tabs in the Help Navigator, next to the Contents tab. If you don’t see the Help Navigator, click the “Show” icon in the upper left-hand corner.

 

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If I buy a single user version of TAMS can I upgrade it to a multi user version later on? That is, would I get credit for the single user when buying the multi user version?

Absolutely. The upgrade cost is the difference in price between the Workstation License and the Server License costs, so there is no risk in starting with the Workstation Version. Once you convert to the Server License, you would fall under the Server Maintenance Agreement which includes more support for up to 5 users.

 

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Are values entered in a Supplier Plan for Line Charge, USF, LNP, etc. used per line, or per plan?

Per line.  If you have charges that are applies once per account (and not per-line), add them to the Sub-Account. Sub-Account charges are only charged once per billing cycle.

 

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How can I handle partial billing cycles which are prorated?

TAMS computes cost savings by comparing the optimized expenses (fixed and usage-based) as of the BILLING DATE for each billing cycle of each optimized account, to the corresponding baseline expenses which are in effect on each BILLING DATE. The optimized AND baseline expenses are always calculated for a FULL month for each billing cycle.  TAMS does NOT prorate for partial billing cycles (as is often the case for the first post-optimization bill).

One of three approaches can be used to handle partial months:

1. Make the Billable Duration on the optimization records one month longer than
the Default Billable Duration specified in the Service Agreement and skip the
billing for the first partial month. For example, if the agreement is to bill for
savings for 24 months, change the Billable Duration to 25 months when applying the Optimization Changes on the Manage Line Services form. This value can also be adjusted at a later time on the Line Service History records from the Line Details form. By skipping the first partial-month bill, 24 full cycles of savings will be billed to
the client. For accounting purposes, you may want to enter the first billing cycle
and usage to the account. You may do this and then manually mark it as "Invoiced"
so that it does not appear on the Savings Invoice to the client.

2. Manually apply a "Billing Adjustment" to the first and last billing cycles to
make the desired corrections. The first optimized billing cycle can have an extra
"charge" applied to reduce the savings. The amount of the extra "charge" would be
the overstated savings between the optimized fixed fees and the baseline fixed fees,
given by the formula:

(Monthly Baseline Fees - Monthly Optimized Fees) * (1 - Prorated Days/Days in Month)

For example, consider the following simple scenario:

Monthly Baseline Fees: $100
Monthly Optimized Fees: $25

TAMS will compute the monthly savings as $75 (plus taxes and surcharges)
If the fixed fees are prorated for 20 days in a 30-day calendar month,
then the overstated savings are $25, given by:

($100 - $25) * (1-20/30) = $75 * 1/3 = $25

A $25 "Charge" Billing Adjustment would be added to the first billing cycle.

The month following the last billing cycle (e.g. - 25 months later) can have a
matching "credit" applied to bill the partial-month savings to which you are entitled.
Since the Billable Duration of the optimization will have expired, the Optimized and
Baseline costs computed by TAMS will be the same (i.e. - no net savings). The only net charge on this billing cycle will be the manual adjustment. In this case, the client
will receive an extra month of savings invoices (e.g. - 25), with the first and last
representing partial months.

3. Make no special adjustments in TAMS and explain to the client that the first month  of billed savings is a full month and that you will not bill them for the partial
month at the end of the Billable Duration.

 

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When I am entering plan information should I include the taxes whose rates are not specified (in lieu of specific Taxes & Surcharges items like CA High Cost Fund Surcharge - A)?

Many telecom bills are full of various State/County/Local taxes, fees, and surcharges.   Sometimes the hardest part of dealing with them is figuring out if they are a fixed rate each month (which can change regularly with updated regulations) or some percentage of other charges. This problem is independent of the tool you are using. Here are some strategies in dealing with these, and how TAMS can manage them for you:

1) For Flat-rate Fees/Surcharges which are charged on every line, lump them
into the "Local Fees (per-line)" field on the Plan Details.

2) For Flat-rate Fees/Surcharges which are charged only once each month on the
account (independent of how many lines you have), lump them into the
"Local Fees" field on the Sub-Account Details form.

3) For charges that are a percentage of usage, add them to the "Local Tax Rate"
on the Plan Details form.

4) Sometimes, the fees are a flat-rate and set by the PUC, but they change often
(e.g. - quarterly). Most people ignore these charges altogether so that they
don’t have to continually maintain the current costs in TAMS (as well as make
adjustments to the baseline plans). This is a legitimate approach since the
baseline and optimized plans would always change in tandem and the result
would be zero net cost savings for those types of fees.

TAMS provides the standard fields (EUCL, LNP, 911, etc...) plus a few extras like
"Local Fees" and "Local Taxes" to act as "catch-alls" for the multitude of billing
conditions in the market.

 

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How would you suggest handling metro plans?

 

Metro Plans are tricky. Let me clarify what TAMS does / doesn’t do with Metro Plans.

What TAMS does is evaluate Local Toll & LD call detail records (CDRs) to see how many minutes each month, on average, are used in the NPA-NXXs of the Metro Plan. This allows you to determine if a Metro Plan is a cost-saving alternative to low-cost Local Toll/LD rates or not. If your client already has a Metro Plan, the situation is more difficult. The Suppliers usually do not provide any durations of calls into these NPA-NXXs so it is harder to determine if low-cost Local Toll/LD rates are a better alternative. As you mentioned, there are several choices I see three:

 

a)     Compare similar Metro Plans from other providers, at lower cost (which TAMS can handle for billing cost-savings as an “Ancillary Feature”)

b)     Import Traffic Study data or PBX SMDR data into TAMS and then evaluated against the Metro Plan

c)     If you believe the usage in the Metro Plan areas is minimal, switch the client to a low-cost Local Toll/LD plan and then confirm the change with TAMS given the first billing cycle from the LT/LD invoice. If the usage is high, switch them back to the Metro Plan. This approach is a little risky, but not too much.

 

In all of these cases, TAMS can help you make the right decision.

 

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How can I change the name of a supplier plan?

You can edit and save the Plan Name anytime from the Plan Details form. Simply edit the Name and click “Save”. TAMS does not allow the same Name to be re-used for multiple plans. This is to avoid confusion when looking at the list of plans on the Supplier Form or in various reports.

If you get an error upon Saving which states that it would create a duplicate value, try a different, unique name.

 

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Does the Contract End date in the Service Account view serve the purpose of/for Service Providers (Plan) Term/Contract information?

There are several fields for tracking Term / Contract information. The Contract End date in the Service Account is designed to track when an existing term commitment for a client will expire. The Notes field of the Service Account can be used to capture any other data relevant to the account including multiple term dates.

 

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How would an early termination fee be handled in invoicing?

 

We recommend using a “Billing Adjustment” for this type of one-time expense.

 

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Should adjustments (like payphone surcharge for V1.1) be entered before tax also?

 

Billing Adjustment records are line-item entries. TAMS does not apply taxes or surcharges to them because some items (like setup fees) are non-taxable. If the charge you are adjusting for is taxable, add the tax to the adjustment before entering it, or add a second adjustment for the taxes.

 

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How can I see earlier inputted adjustments?

 

To view previously entered Billing Adjustments, click on the “Adjustments” link of the corresponding Existing Billing Cycles record on the Account Invoice Data tab.

 

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Is it by design that the Total Cost field in the Existing Billing Cycles sub-window of the Account Invoice Data tab shows a value of zero for some none-zero cost records?

 

The Total Cost field in the “Existing Billing Cycles” table is informational only. It is set  manually by entering the “Total Cost” field when adding a new Billing Cycle record.  The purpose of this field is to store the Total from the Supplier Invoice. You can manually perform two primary validation checks on the Total Cost:

 

1.       Visually audit the month-by-month Total Costs to identify trends or anomalies. You will quickly be able to see if the usage is increasing or decreasing over time, as well as a severe jump in Cost which may identify unauthorized cramming charges.

2.       The Analysis reports for a single month, as well as the Savings Invoice report, should accurately reflect the same Total Cost for the Billing Cycle as is stored in this field (if all costs are captured in TAMS). If the TAMS reports do not validate to the Supplier Invoice, you can investigate the charges and reconcile the difference.

 

To edit the Total Cost field for Existing Billing Cycles, edit the field in the table and click Save..

 

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While entering billing data manually should you enter the base cost or the cost including taxes & surcharges?  And when minutes are entered does TAMS applies the taxes & surcharges in determining the cost in its billing data records?

 

When entering billing data manually, you should enter the base costs without taxes and surcharges.  If you leave the “Duration” and “# of Calls” fields blank, TAMS will use the rates from the Plan to calculate those for you. If you enter the “Duration” and “# of Calls” fields along with the Cost field, then TAMS will validate the Cost based on the Plan parameters. If it does not validate, you will

get a warning but can still proceed to save the record.

 

TAMS computes costs by using the raw call volume data and then applies Taxes and Surchargesduring the Analysis and Savings Invoice Reporting processes. Therefore, you do not have to apply  any taxes/surcharges during billing data entry.

 

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Can you give me more information about Residual Group Allowance and Residual Usage?

 

Residual Usage is just a bookkeeping value of “Net” Usage charges from the lines on the Sub-Account which are in excess of any “line-level” Allowances. For example, suppose two lines (A & B) have a Local service plan with a $10 Allowance per-line and the allowance is shared with other lines on the Sub-Account.  If line A has $12 worth of usage, then it will contribute $0 to the Residual Group Allowance and $2 to the Residual Usage for the Sub-Account. If line B has $8 worth of usage, then it contributes $2 to the

Residual Group Allowance and $0 to the Residual Usage (i.e. – its usage was “consumed” by the Allowance) Since the Allowances are Shared, line A’s $2 Residual Usage will get offset by Line B’s Residual  Group Allowance. If Line B’s plan does not share its allowance, then it will not contribute toward the  Residual Group Allowance.

 

In the case where there are no line-level allowances, the Residual Usage will be the Total Usage charges for all services on the sub-account. This value is accumulated for all lines so that any Sub-Account level Allowance can be subtracted from the Total Usage (without going over when Allowance > Total Usage).

 

Notes:

-       “line-level” allowances are only available for Local Service Plans.

-       Directory Assistance charges do not apply towards Residual Usage or subtract from the Residual Group Allowance. Directory Assistance charges are handled independently.

 

The reports in TAMS do a lot of bookkeeping work to keep track of line-level usage, non-shared and shared allowances, etc… that would require an enormous amount of manual effort to try to match. Once you’re comfortable with the data model and reporting results from TAMS, you can “set and forget” these values

in TAMS and let it manage them all for you.

 

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